Covid-19 Statement

 In Uncategorised

During the Covid 19 pandemic we find ourselves in unprecedented circumstances where a number of our events have been and may still be affected.

Updated: 15th July 2020.

Events up to 31st December 2020

All Snowdon events for 2020 have been postponed. You should have recieved a seperate email from us if this affects you. 

Great Orme Giant Walk has been postponed until March 2021.

Rescheduling Events

For events that are postponed we have decided, as a company, that the most socially responsible thing to do will be to reschedule these events to 2021.

Due to the numbers of Snowdonia events being cancelled and rescheduled to later in 2020 we feel that this will put additional demand on local resources and the availability of leaders.

We have made this decision after taking advice from local and national organisations.

Going forward we will be following updated Government advice and taking our responsibility to look after our customers, our freelance team and ourselves very seriously.

In these unprecedented circumstances we have made the following amendments to our Booking Terms and Conditions.

Balance payments

We have extended the period for when your balance payments should be paid, so any balance will be due no less than 4 weeks before the date of your event (usually 8 weeks).

Postponement

If your event is postponed and you cannot attend the rearranged date you will be sent a Gift Voucher for the full amount paid to be used within 12 months which can be redeemed against any of our events up to 30th December 2021.

Refunds

If your event is postponed within 14 days of your booking and you cannot make the new date you will receive a full refund (less booking fee), the £10 administration fee will be waived.

No other refunds will be given at this time. Please see ‘Force Majeure’ section of our Booking Terms and Conditions.

All other Booking Terms and Conditions will apply.

These are unprecedented times and we are aware that we are all affected in different ways so we are doing our best to offer a suitable range of options for everyone. Postponement of our upcoming events has been taken out of our hands in the current circumstances of ‘Force Majeure’. We are a small business which has been severely affected by current restrictions. We have done our best to provide a range of options which make sure that we can continue to provide our highly regarded events and that the charities we work with will get the much needed support once this is over and things start getting back to normal.

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